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A support agreement provides a year's technical support via our online ticket system.
Support covers the following:
Support does not cover the following:
The bug fix warranty applies to bugs other than those indicated above; the timescale (3 or 7 days) means working days, based on the UK working week (Mon-Fri), excluding public holidays, though we can typically deliver bug fixes sooner than this.
We can quote to perform any of the work above not covered under support if required.
Subsequent years' support renewals are at a significant discount if the renewal is completed before the expiry of the support agreement.